Customer Support
If you’re experiencing technical issues with your product – whether it’s troubleshooting, software concerns, or questions about how it works – our support teams is here to help you find a solution.
We have dedicated support teams around the world, so we can help you no matter where you are.
Please have your product information ready when you reach out. This will ensure that we have all the information we need to help you quickly.
Explore More Contact Options
We know every situation is unique. That's why we offer different contact options to connect you with the right team quickly. Whether you need product information, technical support, specialized services, or assistance with returns, we're here to help. Simply choose the option that best fits your needs.
Do you have a question about a product or need other support with your project? We will be happy to help you. Simply send us an inquiry here with information about your project.
Do you need to return a product? You’ll need our RMA form, which you can access here. Please have your product serial number ready and include a clear description of the issue.
Technical Support
To ensure a smooth experience, please follow these guidelines when filling out the support request form:
- Have your product name or number ready. If you can't locate this information, please select "Proceed without Product Information."
- Enter the first three letters or numbers of your product’s article number to begin the search, then select the desired product from the drop-down list.
- Country/Region: Choose the correct duagon location based on the region where you purchased your product.
- Contact Preference: Let us know your preferred way for us to contact you.
All personal data is for internal use only and will not be disclosed to third parties. We take data protection at duagon very seriously. Our service department will only use your data to contact you and process your request.
Product Information
To help us assist you faster, please locate your product's name and article number, or the QTS (Quick to Ship) number. You will normally find this on the front, the label or the circuit board of the product. For this, below are images showing examples of different types of products.
When using the support form, please enter the first three letters or numbers of the full product name in the Article Number/Product Family field to begin displaying the dropdown list and locate the full article number. For example, if the full product name is D134E-B-N-P4M, please enter D13 to start the search.
Used for small Printed Circuit Boards (PCB) products produced in Switzerland
Found on larger format Printed Circuit Boards (PCB) produced in Switzerland
Used on Printed Circuit Boards (PCB) produced in Germany (e.g. CompactPCI, etc.)
Used on system housing for products produced in Germany (e.g. CompactPCI Enclosures)
Used on box products produced in Switzerland (e.g. Secure Ethernet gateways)
On control products produced in Australia (e.g. Modular Programmable Controllers)
On Housing or Board - Used for non-series evaluation systems produced in Germany.
Support Teams
Our engineers focus on product development and maintenance and stand for the highest quality of service, innovation and operational excellence. Contact your local team for fast and competent service and support.
Room 701, Building T2, SOHO Tianshan Plaza
No.1717 Tianshan Road
Changning District, CN-200051 Shanghai
712, The Palm Springs Plaza
Golf Course Road, DLF Phase 5
Sector - 54
Gurugram 122003, Haryana
Find the Support You Need
To ensure you reach the right team, we offer multiple contact options tailored to your needs. Whether you're seeking product information, technical support, or assistance with returns, simply select the appropriate department to find out more about the department and how to get assistance.
