We develop and manufacture our products to the highest quality standards to ensure they have an exceptionally long service life, even in the harsh railway environment. However, even the most robust hardware can sustain damage during use. Should one of our products fail, a full team of experts is at your disposal—both during and after the warranty period—to ensure that repairs are carried out quickly. Our global locations will assist you in shipping your product to one of our repair centers. There, certified specialists will identify the cause of the problem and resolve it to the best of our technical ability. If a repair is not feasible, we will consult with you regarding possible alternative solutions.

To send us a product, please fill out an RMA (Return Merchandise Authorization) request. If you have any questions, your contact person at duagon will be happy to assist you.